Visits Unlimited – Our access audits explained

What is an Access Audit and Why Is It Important for Your Venue?

An access audit is a thorough evaluation that assesses how accessible your venue is for people with disabilities. This audit is essential in identifying potential barriers and recommending practical solutions to ensure your venue is inclusive to all. The goal is to make your venue accessible not just for disabled visitors, but for a wider audience, including families with young children, the elderly, and people with mobility scooters. In short, an access audit aims to enhance your venue’s overall accessibility and provide a better experience for everyone who visits.

✅ We provide access audits across the country!

Why You Need an Access Audit

Whatever sort of venue you run, you want as many people as possible to visit it. You want lots of people in, lots of money to be spent and satisfied customers. Remember, if your venue is good for disabled people then it’s good for everyone – families with buggies, kids on bikes, older people, those with mobility scooters and the rest.

Disabled people are all members of families want to enjoy life just like everyone else. If they’ve gone to lots of trouble to research your venue, work out how to get there, then they want the family to enjoy a proper, and uncomplicated visit.

They need access all around the site, somewhere to eat/picnic, toilets for everyone – and if it’s really going well, buying presents in the welcoming gift shop.
A big family group and friends included would all need to get in, to eat, to have treats, to buy gifts, so the money soon adds up! Remember the Purple Pound should not be ignored.

Why Choose Visits Unlimited for Your Access Audit?

At Visits Unlimited, we go beyond basic compliance. While others might simply point out what’s missing, we provide actionable recommendations tailored to your venue. When I visit your venue, I take the time to get to know you and your premises. I’ll write you a detailed report with lots of comments and recommendations, and I’ll always explain our suggestions. For example:

✅ Parking Spaces: “They say – you have four disabled parking spaces. I say – whether that is sufficient, if they are large enough, marked out properly, signed, and located correctly.”

✅ Accessible Toilets: “They say – your accessible toilet is too small. I say – how large it should be, where it could be relocated, what it should contain.”

✅ Café Accessibility: “They say – the café is accessible. I say – but the door is too stiff and the approach is too steep.”

I also address path surfaces, seating provision, and other details, ensuring your venue meets the highest standards. As I often explain, “You may have heard of ‘Reasonable Adjustments’ in this regard – we’ll have a grown-up discussion about how they might apply to your venue.”

The Benefits of Accessibility and Social Media Promotion

Accessibility matters, not just for the sake of disabled visitors. It has a broader impact on your venue’s reputation. The disabled community is particularly active on social media, and a positive experience at your venue will quickly be shared online. Word-of-mouth recommendations can go viral, leading to more disabled visitors and their families making the effort to visit your venue.

This increased footfall can result in more spending. Disabled visitors will spend money not only on tickets or entrance fees but also on food, gifts, and other services at your venue. By making your venue accessible, you are investing in long-term success. It’s a win-win situation: you provide an inclusive, welcoming space for all visitors, and in return, you benefit from increased customer loyalty and spending.

If you’re interested in learning more about our access audits and how they can improve your venue’s accessibility, please get in touch with Katie at katie@visitsunlimited.org.uk. Or contact us here https://visitsunlimited.org.uk/contact-us/ .Our friendly auditor, Chris, will be happy to guide you through the process and help you make your venue more accessible for everyone.

 

Enhancing Accessibility: Training for Museums and Historic Sites

Enhancing Accessibility: Training for Museums and Historic Sites

So, the New Year dawns and I head off for my first distant assignment – a long-anticipated trip down south. Historic Docks at Chatham was the destination. You can tell we don’t get out much, or travel far enough, because the first plans we made were taking us to Plymouth or Portsmouth (where there are indeed historic dockyards), but not to Chatham.
To be honest, there was a memory I had that Chatham was in Kent, probably an old TV programme or similar.

Then, the planning – How far is it? Do you need a passport? Do they understand (Northern) English? What’s the food like?
Relax – I’m joking, I have some very good friends in that part of the country, but still, it’s about 4½ hours driving!

A Journey to Chatham: The Challenges of Historic Sites

I located a Travelodge very close to the site and enjoyed a restful evening there. Morning broke with a thin mist from the nearby water with the promise of sun later, so I (foolishly) decided to push to the Dockyards – cool, crisp air, absolutely level, solid path – great for fitness which is sadly lacking with me since Christmas overindulgence. What could possibly go wrong???? I’ll tell you what could possibly go wrong – the absolutely level, solid path took me to the first buildings, but the building I actually needed was at the very far end of the site, and the site is huge, has some very dodgy surfaces (cobbles and the like) and totally pointless and unexpected gradients!
Luckily, on the worst section, a cyclist going in the opposite direction abandoned his bike in the road and pushed me to the top of the last hill! The kindness of strangers – I could write a book!

Anyway, I got there on time (just) to be greeted by my contact who immediately rushed off to get me a mug of tea (New best friend)!

Delivering Accessibility Training for Museums and Historic Sites

The training was a delight – 4 groups of about 30 people each, rotating for different talks. 75 minutes per group, lots of breaks. Worked for me – easy to fill 75 mins and then repeat, but it’s amazing how different each talk was. One different question and you’re off on a different tack. I personally loved every minute. They seemed to enjoy it too, with lots of people staying behind to ask questions.

I particularly enjoyed this day because it was different. I’ve done lots of stately homes and gardens and museums, lots of galleries with pictures and costumes, lots of stables, lots of kitchen gardens, but no dockyards. This leads to many new problems and new questions – how accessible can you make a wooden pirate galleon??? Can you expect a modern submarine to be wheelchair accessible??? Is rope climbing completely out of the question???
Now, tell me if I’m wrong, but I wouldn’t turn up there and expect to participate fully in the submarine tour – but some wheelchair users do?!? I found the whole day fascinating from so many points of view.

Aerial photograph of Chatham Historic Dockyard Chatham Kent UK showing HMS Gannet, HMS Ocelot and HMS Cavalier
Aerial photograph of Chatham Historic Dockyard Chatham Kent UK showing HMS Gannet, HMS Ocelot and HMS Cavalier

Overcoming Accessibility Challenges in Historic Locations

Providing accessibility training for museums and historic sites is crucial in helping venues understand the unique challenges that visitors with disabilities face. While some locations naturally present more difficulties than others, it is always possible to improve inclusivity. Whether it’s ensuring clear signage, providing alternative experiences, or training staff to assist visitors effectively, small changes can make a huge impact. The Historic Docks at Chatham provided a fresh perspective on accessibility, reminding me that even the most historic or unconventional sites can find ways to accommodate everyone.

And then, the push back was easy because the gradients were now all downhill and there were plenty of volunteers who wanted to help!
Hopefully we’ll be asked to visit again, because I loved it!

Onwards and upwards, possibly another London visit to report on soon.

Cheers,
Chris

Contact us to discuss your accessibility training countrywide.


https://visitsunlimited.org.uk/contact-us/