Disability Access Audits: Improving Inclusion in the Heritage Sector
Disability Access Audits are essential tools in creating truly inclusive spaces, especially within the heritage sector. As Katie Clarke from Visits Unlimited highlights in her interview with the Historic Environment Forum, “access audits are not a tick-box exercise – they are an opportunity to see the world through someone else’s eyes.” This perspective underpins the transformative power of these audits.
Katie, whose lived experience as a parent to a disabled adult child has deeply shaped her work, explains how Access Audits can open doors — literally and metaphorically. The process involves a detailed review of how accessible a building, service, or environment is to people with a wide range of access needs. More than just ramps and lifts, audits take into account signage, communication, sensory experience, and customer service. The aim is to promote an environment where everyone can participate fully and with dignity.
Understanding the Value of Disability Access Audits
In heritage and cultural settings, accessibility presents unique challenges due to the historic fabric of the buildings. However, as Katie states, “there is always something that can be done.” Through Disability Access Audits, venues learn how to make reasonable adjustments while preserving the character of historic spaces.
The work of Visits Unlimited goes beyond physical audits — it includes training and staff engagement. “We support organisations to be brave, to start the conversation and to listen,” Katie says. The process encourages organisations to move past fear of getting things wrong and instead focus on continual improvement.
A Catalyst for Cultural Change
Disability Access Audits also play a key role in promoting organisational resilience and diversity. By embedding inclusive practices, heritage sites can serve a broader audience and foster long-term community engagement. Katie notes how inclusion “sits at the heart of resilience,” emphasising that accessibility isn’t a one-off project but a long-term commitment to cultural change.
For those looking to improve accessibility within their own organisations, support and resources are available at Visits Unlimited.
Ultimately, Disability Access Audits are not just about compliance — they’re about compassion, insight, and empowering all visitors to enjoy heritage equally.
You can read the full article here :- https://historicenvironmentforum.org.uk/diversity-inclusion-resilience-an-interview-with-katie-clarke-at-visits-unlimited/