Kenwood House staff feedback and have their say…

We get lots of great feedback from our clients and venues across the country.  Here is a wonderful example of a training session we did with an English Heritage attraction, Kenwood House.

“very useful to discuss difficult scenarios”

“knowing how to approach disabled people and the importance of the first contact”

“Personal description of the visitor journey for families with disabled children was incredibly eye-opening – if it could be bottled and sent to all organisations the access would be so much improved”

“I am going to think about access champions at each venues to advocate for families with disabled children”

“wonderful, thank you”

“Hearing from experienced families with disabled children was most interesting. And the practical discussions”

“Fantastic, REAL experiences, knowledgeable and active trainers, well engaged in the heritage community and local community groups”

“this training gave me awareness of disability and culture and the impact of families”

“I now am now more confident and certain how to make people with disabilities welcome and for me to be as helpful as possible”

“I honestly think this training was fantastic”

“I found this training very useful and engaging. It made me understand how families with disabled children live their every day lives”

Thank you for this feedback and we look forward to rolling out our training to more venues keen to improve their accessibility offer.  

Kenwood House and another successful training event

Kenwood House training day, what can we say? It was brilliant.

We received a positive and warm welcome with staff eager to learn how to make adaptions, feel more confident when working alongside colleagues and visitors who are disabled.

Kenwood House

Kenwood House in Hampstead, London is part of the English Heritage and is a property first built in the 17th century. If you haven’t been before and enjoy stunning gardens with beautiful trails, architecture and art work as well as some scrumptious food then this definitely needs to be on your list of places to go and visit.

Following our training

The team feel confident and empowered in providing outstanding service when engaging with disabled visitors to their property. We worked as team to generate and deliver usable ideas and recommendations during the training day that will attract more disabled visitors to Kenwood House.

Visits Unlimited and the award winning Euan’s Guide

Visits Unlimited are delighted to be working collaboratively with the award winning Euan’s Guide.

Who and What is Euan’s Guide?

Put simply, Euan’s Guide is an easy to navigate website where you can leave or read disabled access reviews.  The website aims to ‘remove the fear of the unknown.’

As diligent as we are with planning our family days out to ensure as many bases are covered, there can be so much that websites don’t tell us. The bits that we really need to know such as steps, disabled toilets, dining places and other areas that may create obstacles. This guide is well known, well used website where we can share our experiences, top tips and the bits that websites don’t tell us.  Euan’s guide achieves what it sets out to, it helps remove the uncertainty therefore the fear of the unknown.

I personally have used Euan’s guide and found it invaluable and not just at home in pre planning mode, we were out and about on the go, an opportunity came up to visit an attraction and I figured i’d have a quick look on the guide and it was green light for us. An awesome day out was had and I felt it was a valuable resource for me to use at that time so it’s a definite recommendation from.

If you like the idea why not help out?

The community spirit is positive and valuable but requires our input as parents, loved ones, family, friends and carers to put our experiences on there. You can also help out by spreading the word so that more and more people sign up and share.

Why not check it out and have a browse or use it now for those autumn trips:

Euan’s Guide link