The Deep Blue Approach
We only went and did it again at The Deep! Accessible tourist training that really makes a difference.
When we got invited to take our training package to The Deep in Hull for the 4th year running we jumped at the chance because we know that we are about to walk into a full on day with an enthusiastic, motivated, open minded group of individuals who love what they do and are proud of what their organisation stands for.
One thing that has always stood out for me though it that they really do want to make a difference to their visitors experiences, working in teams they were proactive in their discussion, considering different visitor journeys and working through how they can support individual needs in the future.
The content that we delivered was filled with transferable skills that can be taken in on an organisational level and many staff commented in their feedback that there were skills and strategies that we passed on which they knew they could use in other areas of their lives.
At Visits Unlimited we work hard on providing the relevant content that brings together individual organisations and the visitors who access them. It is important to us that what we deliver aligns with the values of who we are training because we know how important it is for venues and the staff working within these venues to connect with their visitors and provide the best services and days out. We pride ourselves on our training packages and what we bring to the table.
However why not read for yourself some of the amazing feedback we received from our training day a few days ago. Thank you to everyone who attended and being part of the day being filled with education, care, laughter, respect and equality.
The Deep staff feedback
“Thank you for today. This is my 3rd time doing the session and it is always a great reminder that there are amazing people in this world, doing amazing things. I hope one day we can all adopt these values in everyday life. I always learn something new. Again thank you.”
“Lovely session regarding sensitivity to various issues that may arise at the Deep and helped develop confidence regarding how to best deal with and assist people with disabilities.”
“Really enjoyed hearing about body language from Karen. Also really appreciated hearing different perspectives/discussions. You are both amazing humans!”
“Really informative course, leaving feeling a lot more aware of all disabilities. Also now may come over the awkwardness and barriers on not knowing how to ask. Thank you for your time.”
“In all honesty, I came into the building not expecting to learn anything significant. In reality I believe I have probably learned a handful of skills that will not only assist my work at the Deep but my future professional career. Thank you”
“Great day, very welcoming and open to create a great atmosphere. Very educational and worthwhile.”
“Wonderful! Thoroughly enjoyed all aspects of today’s course. Informative, balanced, and very useful. Many thank yous for sharing your experiences and expertise with us. Feel free to stay in touch.”
“Very informative. I learned so much about behaviour and communication across all abilities and levels. Karen was quite possibly one of the most engaging and interesting people I have met. Katie had such optimism and happiness about her that was infectious.”
“Very informative. Learned many new things. Interaction from both Deep members and instructors was good. Time allowance just right.”
“It’s been great to hear other’s stories about dealing with children/siblings with disabilities as well as learning about other ways to assist individuals with learning impairments and non-visible disabilities. Thank you.”