The National Trust’s focus
The national trust is one of the UK’s home treasures. With beaches, gardens, pubs, lighthouses and parks, their presence all around the UK has given the public years of great experiences and education. Like most attraction providers though, the national trust are aware that there are always improvements to their customer service and experiences, so they called us in to help out.
Open minded to accessibility
We joined some of the national trust groups and what a pleasure to work with them. We met up with Sara and her team at North Lincolnshire and South Nottinghamshire National Trust properties and had a fantastic day sharing our strategies and visitor journeys with them.
Katie and myself delivered our ‘Customer Service for All’ one day programme to delegates from The Workhouse, Gunby Estate, Hall and Gardens, Belton House and Tattershall Castle. Delegates participated with tremendous enthusiasm and commitment and as always, we came away with so much as well.
What did the national trust take away?
Our learning outcomes included:
- Building confidence and customer service skills in meeting the needs of visitors with access needs
- Addressing inclusive operational practice
- Action planning all aspects relating to accessibility
Our one day’s training is packed not just with the; what needs to be done, but the understanding of why your changes make a huge difference. We involve you in the whole journey as much as the structured planning.
Sara offered her feedback.
‘Visits Unlimited were excellent to work with. They came with a can do attitude, shared their knowledge freely and supported the group throughout the day. The staff team felt that this was one of the most positive training sessions that they had experienced and that what they learnt would be easy to use in the workplace. Thanks Matt and Katie for spending a rewarding day and sharing your knowledge and your life experiences with us.’
Sara Blair-Manning – General Manager, North Lincolnshire & South Nottinghamshire.