Accesible Tourism

My visit to Shibden Park on 10th June 2021

21 June 2021
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Categories: Accessibility, Blog, Calderdale Project Update

Shibden Park Accessibility Review: A Day with Calderdale Community Transport

Aisha Mir explores Shibden Park accessibility with Calderdale Community Transport

A trip to Shibden Park with Calderdale Community Transport turned into a valuable discussion about accessibility for wheelchair users, parents with buggies, and visitors with visual impairments.

Meeting the Park Managers

Chris Hancox and Steve Mitchel from Calderdale Community Transport provided a smooth pick-up and drop-off for Aisha and her 2-year-old son. While a slight delay due to car seat safety checks meant missing a full introduction with park manager Mark Spencer, the other park managers were incredibly welcoming.

Accessibility Concerns Raised

The group discussed accessibility challenges faced by wheelchair users, blind people, elderly visitors, and those with prams. Issues included:

  • Pot holes and uneven surfaces throughout the park
  • A dangerous bus stop and uneven road leading to the lower car park
  • Lack of accessible alternative routes around historical areas
  • Difficulty navigating the park with a pram due to steep inclines and loose surfaces like sand (used for filming purposes)

Positive Aspects and Requests for Improvement

Aisha acknowledges the park’s beauty and appreciates the improvements made, particularly the accessible path around the upper park. However, she emphasizes the need for further accessibility measures, such as:

  • An accessible path alongside the park train route for safe pedestrian movement
  • Improved signage throughout the park for better navigation, especially for first-time visitors
  • Inclusion of a changing place facility within the park toilets

A Day Filled with Connection and Hope

Despite the accessibility concerns, Aisha highlights the positive aspects of the visit:

  • Enjoying the beautiful weather
  • Reconnecting with friends after the COVID-19 lockdown
  • Indulging in a delicious mocha at the cafe

The group’s valuable discussions and suggestions for improvement leave Aisha hopeful for positive changes at Shibden Park.

Find out more from the Shibden Park Website Click Here

Chris has been busy working with the team developing plans for the projected Station to be built at Elland

11 November 2020
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Categories: Accessibility, Blog, News

Improving Accessibility Through Collaboration

As you know, I’ve always been passionate about influencing local planning decisions. Whether it’s improving the roads, opening a new building, or changing land use, I always have an opinion – I’m a Yorkshireman after all! I believe my knowledge and lived experience with disability are valuable contributions, but is simply voicing complaints from the sidelines truly effective?

Anyone can shout, “That will never work!” or “You can’t be serious!” It might feel satisfying in the moment, but does it really make a difference? So, what happens when someone actually says, “Alright, put your money where your mouth is. Work with us and tell us where we’re going wrong”?

Believe me, it’s incredibly satisfying.

Accessibility A train comes into the station at Elland
A train comes into the station at Elland

From Outsider to Insider

I was recently invited to work with the team developing plans for a new station in Elland, alongside accessibility improvements in the surrounding area. It was a truly positive experience. I was listened to, included in every decision, and made to feel like a valued member of the team.

This experience opened my eyes to the immense amount of research that goes into such planning, and the delicate balancing act required for many decisions. From my perspective, I might propose a specific solution based on my extensive knowledge of my disability and the needs of others. The team, while familiar with some accessibility concerns, also has to consider costs, complex engineering requirements, underlying building constraints shaped by the landscape, and local pressures from residents, businesses, hospitals, schools, and so on.

Aerial artists impression of the proposed station at Elland. Trees are in the background with bridges over two rivers in the foreground
Aerial artists’ impression of the proposed station at Elland. Trees are in the background with bridges over two rivers in the foreground

The Complexity of Seemingly Simple Solutions

Luckily, my background in maths allows me to understand the detailed architects’ and engineers’ plans. Even seemingly simple constructions like a public shelter on a platform or a ramp up to a bridge involve immense complexity.

Learning and Earning Respect

Through this collaboration, I’m gaining valuable insight into the planning process. While my core principles of improving accessibility remain unchanged, I’ve gained immense respect for the designers, architects, and engineers who strive to follow guidelines and regulations while providing what the public wants, all within budget constraints.

Aerial artists impression of the West Vale Bridge at Elland. Trees are in the background with bridges over a river on the left
Aerial artists impression of the West Vale Bridge at Elland. Trees are in the background with bridges over a river on the left

Accessibility Building Bridges, Not Walls

Hopefully, I’m also making a positive impact on the team. By working together, we can break down barriers, create new connections and priorities, and even change long-held perspectives on accessibility.

Ultimately, as in every aspect of life, even the most straightforward-looking situations involve compromise. But through collaboration, we can achieve the best possible outcome for everyone.

Until next time, keep safe,

Chris

Up-to-date information about the Elland Train Station Click Here

Information about joining ACDAF Here

Extreme Auditing (working through the Pandemic)

29 October 2020
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Categories: Accessibility, Blog, News

Access Audits. Extreme auditing, working through the pandemic. Chris is out and about even through the difficult times…

Well, I certainly can’t remember a year anything like this one – it seemed to come to a grinding halt in March, and it’s certainly not back on the rails yet.

For the team at Visits Unlimited you might think that would be the end of things for the foreseeable future, no one going anywhere, no one meeting up with anyone, not a bit of it.

We’re far more resourceful and resilient to accept that!

True – work did drop off a cliff for a few weeks, audit dates in the diary were cancelled, people didn’t know what could or should happen, but that didn’t last for long at our Accessible Calderdale Project.  After a few weeks of hiding away, people started peeping over the parapet and gingerly climbing over.

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What’s in a name?…….and the name is “accessible”……..

30 April 2020
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Categories: Accessibility, Blog, News

Accessible, Well, we all know what that means now, don’t we? Read on…..

Accessible? A few weeks ago my partner and I were feeling a little stir crazy and thought we deserved a weekend away, so that’s what we planned.
(Ironically this was the weekend just prior to hearing Government advice not to travel unless totally necessary. So, we had a lovely three days of gorgeous villages, artisan markets, great weather, excellent meals and too much to drink, to return to a different world. If we thought we were stir crazy then….?)

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So, the first year of the brilliant Accessible Calderdale project is already over! Bring on the second!

10 January 2020
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Categories: Accessibility, Blog, Calderdale Project Update

Discovering Accessible Calderdale

Accessible Calderdale has been consistently absorbing and incredibly varied this year. Massive plans, big ideas, and selfless individuals are making remarkable strides towards inclusivity and accessibility. My role as an Access Auditor has allowed me to witness these efforts firsthand and support numerous voluntary projects. Hopefully, my advice, backed by funding from the Community Foundation for Calderdale, will help these projects realise their dreams. Here’s a summary of the high points, interesting people, and fascinating twists and turns from the past year.

Memorable Audits and Projects

Puzzle Hall Inn in Sowerby Bridge

One of the most memorable experiences was visiting the Puzzle Hall Inn in Sowerby Bridge. The sheer excitement of being rolled backwards down a 45° slope in my wheelchair to see the progress will linger long in my mind. This build looks like a fantastic idea, and I can’t wait to attend a concert there when it opens. It promises to be a great accessible venue.

Fire and Water Renovation

Just a little further down the road, the ambitious Fire and Water renovation project is underway. This massive endeavour doesn’t seem to faze anyone involved. I was particularly fascinated by the basement, currently storing the Rush Cart and the Golden Goose plus eggs. The dedication and hard work behind this project are truly inspiring.

Community Engagements and Unique Experiences

Cornholme Community Area

The Cornholme Community area offered the largest selection of teas and infusions I’ve ever seen in one spot. It’s a testament to the community’s vibrant and welcoming spirit.

Sowood Preschool

Sowood Preschool stood out with some of the nicest kids I’ve met in a long while. They were so concerned about my ability to access their playground but found an alternative way to ensure I could join them. Their kindness was heartwarming.

Luddenden Foot

Luddenden Foot provided the best tea and toast amidst their vibrant playgroup. It’s small gestures like these that highlight the community’s commitment to inclusivity and hospitality.

Embracing the Great Outdoors

Cromwell Bottom Canal Walk

Exploring the Calderdale countryside was another highlight. The canal walk at Cromwell Bottom and the site of a proposed viewing platform, now under construction, was a memorable experience. Nature’s beauty coupled with efforts to make it accessible is commendable.

Jerusalem Farm

Witnessing kingfishers at Jerusalem Farm after a glorious walk was another standout moment. The serene environment and ongoing projects to enhance accessibility make it a must-visit spot.

Beechwood Park and Riding School for the Disabled

Planning a sensory garden at Beechwood Park and petting the horses at the Riding School for the Disabled were other notable experiences. These projects exemplify how Accessible Calderdale is making the outdoors more inclusive.

Unexpected and Delightful Discoveries

St Augustine’s Centre

An unexpected curry at St Augustine’s Centre was a delightful surprise. The centre’s dedication to accessibility and inclusivity is truly impressive.

Blackley and Wainsgate Chapels

The beautiful Baptist Chapels at Blackley and Wainsgate were other gems. Their historical significance and efforts towards accessibility make them important cultural landmarks.

Skillshop Hydrotherapy Pool

The brilliant hydrotherapy pool amongst the fascinating outbuildings at the Skillshop was another highlight. It’s a fantastic facility that significantly contributes to accessibility in Calderdale.

Connecting with the Community

Halifax Minster and The Hive

Discussing ancestry at Halifax Minster and sharing hippy reminiscences at The Hive over a cup of tea were other enriching experiences. These interactions highlighted the community’s inclusive and welcoming nature.

Overgate Hospice Boutique

A period of rest and relaxation in the sophisticated Overgate Hospice Boutique with another cup of tea was the perfect end to a fulfilling day. The boutique’s serene environment is a testament to Accessible Calderdale’s commitment to inclusivity.

Looking Forward to 2020

So, what will 2020 bring? Whatever it is, it will be unexpected and brilliant, showcasing the best of human nature. I’ll keep you informed as Accessible Calderdale continues to evolve and inspire.

Next up, I’m heading to Rokt in Brighouse to advise on their rock-climbing facility. Rock climbing and wheelchair accessibility – really? Watch this space!

Chris Cammiss

Access Auditor

To the Mayor of London from Nadia Clarke

3 January 2020
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Categories: Accessibility, Blog

Improving Accessible Tourism: Lessons from London’s New Year’s Eve Fireworks

A Disappointing Start: Navigating Inaccessible Information

Accessible tourism aims to make travel experiences inclusive for everyone, but sometimes falls short, as I discovered during the 2019 New Year’s Eve Fireworks in London. As a wheelchair user with cerebral palsy, I booked a spot in the accessible area, a dream event that came with significant expenses, including hotel and transportation for myself and my two PAs. The event information provided was insufficient. The map was not detailed, making it difficult to navigate the area. The tickets indicated “From Waterloo,” but lacked clarity on what this meant, especially considering the tube’s inaccessibility and crowding issues on New Year’s Eve. Clearer, more detailed information is crucial for ensuring accessible tourism truly meets the needs of all travelers.

The Struggle for Basic Facilities

Upon arrival, the lack of accessible facilities was immediately apparent. Arriving slightly early, I found no nearby toilets and had to use facilities at St Thomas’ Hospital, which added stress. Event security denied access to on-site facilities upon arrival, exacerbating the situation. Once inside, the portaloos were substandard: they lacked lighting, toilet roll, and sinks. These conditions posed significant health risks for both me and my PAs. Accessible tourism must prioritize providing suitable, hygienic facilities to ensure a stress-free and safe experience for all.

Fireworks watched by the river Thames by Nadia Clarke
Fireworks watched by the river Thames by Nadia Clarke

Navigation Challenges and Lack of Support

The unclear directions continued to hinder our experience. Due to inadequate information and road closures, what was supposed to be a seven-minute walk to the viewing area turned into an hour and a half ordeal. Staff in the area often lacked maps or radios, raising serious safety concerns in case of an emergency. For accessible tourism to be effective, event organizers need to ensure comprehensive information and adequate support, particularly in high-traffic, high-stress situations like major public events.

Fireworks watched by the river Thames by Nadia Clarke
Fireworks watched by the river Thames by Nadia Clarke

Inadequate Viewing Area

The designated accessible viewing area fell significantly short of expectations. Placed next to the London Eye, it provided a poor vantage point for the fireworks, which are displayed on or in front of the Eye. This left us with a view obstructed by the very structure we came to see illuminated. With only one accessible viewing area available, this placement was far from ideal. Accessible tourism should include multiple, well-thought-out options to ensure equal enjoyment for all attendees. For instance, an additional viewing area near the Houses of Parliament could offer a much better experience.

Conclusion

Accessible tourism requires thoughtful planning and execution to meet the needs of all travellers. The issues faced during London’s 2019 New Year’s Eve Fireworks highlight significant areas for improvement. From clearer information and adequate facilities to proper navigation support and better viewing options, there’s a pressing need for more inclusive and comprehensive strategies. Ensuring true accessibility in tourism not only reflects the values of equality but also enhances the experience for everyone involved.

Yours Sincerely,
Nadia Clarke

ACCESSIBLE CALDERDALE PROJECT

11 January 2019
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Categories: Accessibility, Accessible Hebden Bridge, Blog, Calderdale Project Update, Events, News

Calderdale Gets Major Accessibility Boost!

Visits Unlimited, a Halifax-based user-led organization, has secured 3 years of funding from the Community Foundation for Calderdale. This exciting development allows them to build upon their successful work. With disabled people, local voluntary groups, and various stakeholders like the local authority, visitor attractions, transport companies, businesses, and Visit Calderdale.

Their ultimate goal is clear: to transform Calderdale into a fully accessible and welcoming environment. In essence, they want everyone, including people with disabilities and their families, to fully enjoy the area and create lasting memories that will make them want to return.

But who exactly are Visits Unlimited?

A leading force in accessibility, Visits Unlimited works collaboratively with tourism industry colleagues, both locally and nationally. Their expertise extends to a comprehensive training and access audit program offered across England. Their impressive roster of clients includes prestigious names like the National Trust, English Heritage, various sports grounds, major tourist attractions, small businesses, theaters, music venues, museums, and hotels.

Locally, Visits Unlimited has already made a significant impact. Funded by a 2015 grant from the Community Foundation for Calderdale, their Accessible Hebden project proved highly successful. Through collaboration with disabled people, they conducted over 40 access audits and surveys on small businesses, empowering them to become more accessible. The positive legacy continues! This project is now an integral part of local strategic work, and the Hebden Bridge Disability Access Forum actively promotes accessibility by influencing new planning and designs.

Accessible Calderdale

Firstly Accessible Calderdale is building on this work and will be working across Calderdale. Together with Disability Partnership Calderdale to ensure that we have the voice of disabled people, their families and carers, organisations working with people with a range of impairments to have a say in how the project runs.

“Visits Unlimited have been a catalyst for us on the Hebden Bridge project.  We had identified access issues with our Access Group but just turning up was not good enough. Visits Unlimited did a report on the train station and to have their report under our arm has given strength to our argument every single time we have met and we were able to go to Network Rail and the highway authorities   – it has made a big difference.  I have learned a lot – things I did not know or what was available.” Hebden Bridge Partnership.

 “Our disability survey was extremely useful as we did not appreciate the things that needed doing.  Chris gave us lots of useful simple ideas including even changing the door knob on the toilet facilities that we never thought about.”  Pennine Heritage.

The project has developed two working groups which convened in December 2018, ‘How to get there’ with a focus on accessible transport and ‘Places to go’ which focuses on accessible tourism. The groups will meet four times a year and are integral to the project in developing Calderdale into an accessible and inclusive place.

Calderdale Disability Access Forum

In essence, Visits Unlimited are establishing a Calderdale Disability Access Forum. So any organisation or individual wishing to get involved can contact the project coordinator, Lorraine Beiley.   The group will meet in March 2019. We are delighted to have already made some good alliances with voluntary and community sector. The local authority and Visit Calderdale, and are holding an event at Square Chapel on February 26th 2019. Guest speakers include Visit England, our own Eureka and Accessible Derbyshire.  

#wewelcomeeveryone.   We will be doing free access audits and there will be opportunity for community organisations. To apply for a small grant from Community Foundation for Calderdale.

Contact details

For more information contact Lorraine@visitsunlimited.org.uk or rob@cffc .co.uk

Brighton Centre – Winning performances on and off stage!

17 February 2016
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Categories: Blog, News

Great to hear of this work and happy to share this article from Suzanne Mantell, Visitor Services Manager at the Brighton Centre.

Set in the historic and vibrant city of Brighton & Hove, The Brighton Centre is one of the largest conference & entertainment centres in the South East of England, with a capacity of up to 5,500. The venue has recently been awarded ‘gold status’ for its commitment to Deaf and disabled music fans, following recognition by Attitude is Everything – the charity that campaigns on behalf of disabled audiences and operates a nationwide Charter of Best Practice.

To qualify for Charter status, live music venues and festivals must demonstrate exemplary access provision and an on-going commitment to improving accessibility – working with Attitude is Everything to go beyond the legal obligations set out in the Equality Act, to implement best practice, and to provide a fair and equal service to their Deaf and disabled customers.

Brighton Centre was specifically recognised by Attitude is Everything for:
• Their long term commitment to accessibility
• Innovative provision of additional viewing platform spaces
• Installation of a Changing Places toilet
• Working with local disability organisations as partners in growing access provision

The venue is particularly pleased about the addition of the Changing Places toilet, which is not just for the use of customers at the venue, but can be used by anyone who needs it when their Box Office is open (Monday to Saturday 10am-4pm).

CP2 CP1

Alongside the work with Attitude is Everything, the Brighton Centre also worked with VisitEngland and took part in their recent Access for All project, whose aims were to improve accessibility for all. Accessibility training for staff was a key element of this project, a large part of which was delivered by Visits Unlimited to more than 50 businesses from seven destinations in England. Staff at the Brighton Centre very much valued the training, which was delivered in a thought provoking yet still fun way, and which encouraged the staff who attended to aim for even higher standards in their plans to improve access at the venue.

More information about accessibility in Brighton & Hove is available from http://www.visitbrighton.com/plan-your-visit/accessibility